Diversity and Inclusion in Community Building

Major points:

  • How to build your community with intent on inclusion
  • Why diversity will serve to make your community stronger and more vibrant
  • How to set up rules and etiquette to help you manage, grow, and moderate your community
  • What to do when mistakes happen on the brand side
  • Ways to level up on conflict resolution to work out problems and misunderstanding in your community
  • Self-care for community managers who've had a rough day


Erica McGillivray

Moz senior community manager

Erica McGillivray spends a ridiculous amount of time being geeky, both professionally and personally. At Moz, she’s the senior community manager, wrangling 500,000+ people and co-running their annual...Read More

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